The buyer must first contact the seller through KidGearMarket.com’s messaging system within 7 days of delivery if there’s an issue (wrong item, misrepresentation, damage, etc.).
The seller has 72 hours to respond.
2. Seller Response Options
Offer Refund: Seller agrees to refund once item is returned.
Offer Partial Refund: If item is usable but not as described.
Decline Claim: Seller believes item was accurately described.
3. Escalation to KidGearMarket.com
If no resolution is reached, buyer can escalate to KidGearMarket.com support. Via Support@kidgearmarket.com.
The buyer must provide photos, description of issue, and order details.
The Seller will provide proof of shipment, item condition, or listing accuracy.
4. KidGearMarket.com Review
KidGearMarket.com reviews evidence from both sides.
Decision made within 5 business days.
Possible outcomes:
Full refund to buyer (seller covers cost).
Partial refund (split responsibility).
Claim denied (buyer keeps item, no refund).
5. Refund & Return Process
If a refund is approved, the buyer must ship the item back within 7 days.
Seller issues a refund once the item is received.
KidGearMarket.com may hold funds in escrow until resolution is complete.
6. Final Decision
KidGearMarket.com’s decision is final to prevent endless disputes.
Repeat offenders (sellers with multiple disputes) may face account suspension.
7. Community Trust
Dispute outcomes affect seller ratings.
Transparent resolution builds trust and encourages accurate listings.
